5 Simple Techniques For Telus customer service

5 Simple Techniques For Telus customer service

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If our reply fixed your situation, make sure you click Take as Remedy that can help Some others within the Neighborhood.

People agents Doing the job versus Telus Added benefits, as an alternative to holding the outdated faithful customers they make them disappear to search for other service provider

Back again as part of your working day, you experienced a alternative of companies. Now we have megacorps that swallow every single different choice up and you're remaining with 3 choices spanning a complete state, all of which collude with eachother to extort It can be customers.

Merely sort the main points of one's inquiry within a information and it'll be despatched to a human agent. Messaging Here's asynchronous (non-live), in order to close the application or go about your day when the agent is effective towards finding you a resolution.

• I initially renewed my agreement soon after Talking having an agent named Abdul, who gave me a offer which i approved, although it couldn’t match a suggestion from Rogers.

I would also like to be aware of why this was removed? Would seem Silly that we now should simply call tech support to complete something that we failed to will need the for Beforehand 

following the agent evaluate my account he stated I am unable to offer you a offer or credits such as you have now with all your exiting account, so i just gave up and hangup the phone.

• I spoke to various agents, which includes Maria and Regal, who couldn't provide clarity or escalate my circumstance as asked for.

Settled discussions will likely be shut and saved for ninety days, and will be accessed while in the Message Centre in the My TELUS app. 

Automobile-propose can help you quickly slim down your search engine results by suggesting doable matches while you variety.

I'm trying to find the contact number to connect with to talk to your agent and pondering whenever they can be found in the weekend. I intend to make payment arrangements and tried to on chat, nevertheless they explained to me I must get in touch with. 

@Oleginza Wrote: I referred to as Telus CS at 8.55AM Mountain time and so they hanged up on me, expressing that I ought to connect with through "typical Workplace hrs". Is that this for actual?

Be aware: if the topic is not nevertheless protected by TELUS Professional Messaging, You will be provided that has a callback possibility.

Looks as if all we can easily do now could be air our grievances over a community forum inside the hopes of somebody in a position of authority can actually do a thing about it.  

Yeah, I’m binding by a two 12 months deal however, I’m only four months in, but telus billing support I did get somewhere. I guess The chief Business office termed me currently so I have a telephone conversation with him in one hour. We’ll see how that goes.